Refund & Cancellation Policy
Ivleva Consulting
Last updated: November 2, 2026
1. Our Commitment
We want clients to feel informed and confident when choosing to work with Ivleva Consulting.
Our coaching services involve personalized professional expertise, preparation, and one-on-one support.
This policy explains how cancellations, refunds, and installment payments are handled.
2. Free Introductory Consultation
The initial 15-minute introductory consultation is complimentary and does not create any obligation to purchase coaching services.
It is not considered the first paid coaching session for the purposes of this policy.
3. First-Session Cancellation Option
Clients may request to discontinue the coaching program within 48 hours following their first paid coaching session.
If a client chooses to discontinue within this period, we will refund payments received for services that have not yet been delivered.
The cost of the completed initial session and any other services already provided may be deducted, provided these charges were clearly disclosed and agreed upon before payment.
The method of calculating completed services will be specified in the individual Coaching Agreement.
4. Cancellations After the Initial Period
After the 48-hour introductory cancellation period, clients may still request to discontinue their coaching engagement.
Fees for coaching sessions and other services already delivered are non-refundable, except where required by applicable law.
Any refund or remaining payment obligation relating to services not yet delivered will be determined according to the individual Coaching Agreement and applicable law.
A decision to discontinue coaching does not automatically cancel outstanding payments for services already performed.
5. Installment Payments
Clients may arrange installment payments through PayPal, subject to prior written agreement.
Installment arrangements do not change the agreed total program fee.
Payment amounts and due dates will be confirmed before coaching begins.
If the program is discontinued, any remaining payment obligations or applicable refunds will be assessed based on the services already delivered, the Coaching Agreement, and applicable law.
PayPal may offer separate payment financing options to eligible customers. These are subject to PayPal's own approval and terms.
6. Rescheduling and Missed Sessions
We understand that schedules sometimes change.
Clients are encouraged to provide advance notice when they need to reschedule a coaching session.
Specific rescheduling requirements, missed-session arrangements, and any related charges will be communicated in the individual Coaching Agreement before the program begins.
7. Refund Requests
To request a refund or discontinue coaching, please email: ivlevaconsulting@gmail.com
Please include your name and the date of your first paid coaching session, if applicable.
We will review the request, confirm any applicable deductions or outstanding obligations, and communicate the outcome in writing.
Approved refunds will normally be processed through the original payment method where available, subject to applicable legal requirements.
8. Career Outcomes
Coaching services provide professional guidance, preparation, and personalized support.
A client's decision not to pursue an opportunity, or the absence of a particular job offer, promotion, or salary increase, does not by itself establish an entitlement to a refund.
This does not affect any applicable statutory rights or remedies.
9. Consumer Rights
Nothing in this policy excludes or limits cancellation, refund, or other consumer rights that cannot legally be waived under Alberta or other applicable law.
Where this policy conflicts with mandatory legal requirements, those requirements take precedence.
10. Contact
Ivleva Consulting
Calgary, Alberta, Canada
Email: ivlevaconsulting@gmail.com
Website: www.ivlevaconsulting.com